Patient Access Coordinator

About Us: Plastic Surgery Center of Hampton Roads (a proud partner of Inspire Aesthetics Group) is dedicated to providing an exceptional plastic surgery experience that is marked by comfort, compassion, and unwavering commitment to safety.
With a combined experience of over 90+ years in plastic surgery, our esteemed team of award-winning surgeons is renowned for their ability to fulfill patients' needs and deliver breathtaking results.
From our state-of-the-art pre-operative care center to our fully appointed, AAAASF accredited surgical facility, we ensure that every step of your journey is filled with care and positivity, starting from your very first appointment and continuing throughout your entire care process.
Job Overview: The Patient Access Coordinator will effectively interact and communicate with a variety of patients at their initial point of contact through telephone, email, and website inquiries.
This position is responsible for providing information and education to patients wanting to learn more about our services.
Education and Experience: High School Diploma Ideal candidate will have 2 years of experience in a customer service or sales role Essential Skills and Abilities: Excellent communication skills.
Good problem-solving and analytical skills.
Ability to work as a team member.
Well-organized with attention to detail.
Ability to manage multiple tasks simultaneously.
Must be able to effectively communicate with physician team members.
Familiar with electronic scheduling software.
Ability to discuss financial responsibility of patients in a manner that is consistent with practice standards and guidelines.
Ability to be compassionate and empathetic with patient needs.
Primary Duties / Responsibilities: Serve as the primary point-of-contact for all patient inquiries including telephone, email, and website.
Schedule patients for consultation appointments.
Communicate relevant patient information to providers, i.
e.
, patient concerns, goals.
Review pricing, practice specials, and/or financing options with patients regarding their desired treatment goals.
Schedule non-surgical treatments.
Preserve current and/or create new policies and procedures in accordance with all HIPAA requirements to ensure Private Health Information remains confidential.
Remain active in continuing education to ensure knowledge base is current and consistent with expectations of the practice and healthcare industry.
Manages Luxe Loyalty enrollment for all cosmetic surgical patients.
Registers breast augmentation patients for vendor specific implant warranty Assists patient counselors with collecting payments.
May assist with data collection as needed.
Benefits: Comprehensive medical coverage and additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), legal counseling, pet insurance and more.
401(k) Plan with a 100% match up to 3% and then an additional 50% for the next 2% Paid Time Off: 2 weeks PTO in addition to 9 paid holidays