Newport News, Virginia
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
Responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, greeting patients while answering the phone lines, scheduling appointments, creating referrals, completing chart prep and providing information to and for the patients.
What you will do
Ensures all patients' registration and demographics information is correct and updated as needed.
Monitors daily schedule, schedules/reschedules appointments when necessary, i.
e.
doctor’s illness, meetings, or vacation.
Obtains referrals and insurance information.
Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
Reports any potential compliance concerns to the appropriate person.
Recommends to office manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.
Promotes the daily workflow.
Preps charts in advance of visit.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Check-in process and demographic updates done in timely manner.
Manages patient expectations with clear explanations.
Uses good telephone technique including 4 part greeting and 3 rings or less guideline.
Observes transfer and on-hold techniques.
Qualifications
Education
High School Diploma or GED, (Preferred)
Experience
1 year Medical Office experience (Preferred)
Call Center experience highly desired.
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
Medical Plan Options
Vision and Dental plans (including orthodontic care)
Wellness & fitness center discounts
Onsite pharmacy and delivery options
Riverside Health System services discount
Flexible spending and savings accounts
Healthy lifestyle incentives
Peace of Mind:
Group Term Life and AD&D Insurance
Short Term Disability
Whole Life Insurance
Critical Illness Insurance
Accident Insurance
Legal Insurance
Pet Insurance
Financial Support:
CEUs (MedBridge Education)
403(b) Savings Plan (Immediate Matching)
Specialty Certification Financial Assistance
Company Wide Bonus Program
Employee Help Fund
Work-Life Balance:
Paid Time Off (full- and part-time team members)
Extended illness bank
Employee Assistance Program
Adoption Assistance
Area retail discounts
Community involvement opportunities
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