Fraud Analyst

Imagine being part of a company where your growth is valued and your journey is supported.
Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together.
You belong at Langley.
Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 351,000 members.
We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.
Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to: Investing in You: Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Time Off That Matters: Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! Paid Sick Time for all team members.
Financial Security: Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Langley Federal Credit Union is currently hiring for a Full Time Fraud Analyst to work a hybrid schedule from our City Center Corporate office located in Newport News, VA Job Summary: Job Summary: The Fraud Analyst will scale our detection, monitoring, and reporting operations programs for crimes related to fraudulent activity.
The Analyst will proactively monitor real time dashboards and analysis of high-risk transactions from multiple sources of data.
They will determine if transactions are fraudulent and conduct activities to resolve fraudulent claims from members.
The Analyst will recommend fraud prevention and detection methods to include rules, access restrictions, and controls.
They will assist in preparing detailed reports regarding fraud loss and recoveries.
Essential Functions, Duties, and Responsibilities: Monitors departmental reports, dashboards, and files to aggregate and analyze fraudulent activities from multiple sources.
Develops new data driven rules and reviews existing rules that optimize decisioning performance between member experience and fraud prevention Conducts internal investigations and takes the steps necessary to prevent the members and credit union from suffering a loss.
Communicates issues involving fraudulent activities professionally and knowledgeably with various agencies and partners.
Reports criminal activity to the authorities governing the jurisdiction in which fraudulent or criminal activity occurred.
Interviews and prepares detailed reports from members claiming wrongful or fraudulent activity against their Langley accounts.
Prepares reports for authorities to include video, statements or voucher receipts, or any other documentation supporting the wrongful activity.
Works with external fraud prevention vendors to optimize their performance and assist in maintaining, design and implementation of existing and new fraud detection tools.
Qualifications: Two years of experience with a financial institution required.
Two years of experience with fraud detection and prevention tools preferred.
Competencies: Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level for this position is typically moderate.
We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations.
Your unique perspective and skills could be a valuable addition to our team.
We're excited to delve deeper into your background and potential fit with our company culture.
Thank you for considering joining us on this journey, and we can't wait to get to know you better! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)