Front Desk Agent

*Schedule will be:* * *2nd shift(3pm-11pm) Saturday, Sunday, and Monday* * *Overnight Audit(11pm-7am) Tuesday and Wednesday* * *Off days will be Thursday and Friday* *Starting pay rate: $17 / hour* - Use our Daily Pay benefit and get access to your pay as you need it.
*About Westgate Historic Williamsburg Resort: *Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just 0.
5 mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway.
In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA.
*Job Description* As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.
Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service: *As a Front Desk Agent, you will:* *Warm Welcome: *You are the first face our guests see, and you greet them with a genuine and warm welcome, setting the tone for their stay.
*Guest Registration and Services: *Efficiently handle the check-in and check-out procedures, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience.
As well as collecting security deposits upon guest check-in and explaining room charges, you accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.
*Financial Expertise: *Your role extends to financial transactions, where you accurately compute bills, collect payments, and provide any necessary change to guests, all while maintaining a friendly and professional demeanor.
*Problem-Solving: *A key aspect of your role is the ability to listen to guests' concerns and challenges actively and to find effective solutions that meet their needs.
This is done with a proactive and empathetic approach, enhancing the overall guest experience.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic.
These values are essential to our success, and we are looking for someone who shares our commitment.
*Requirements:* * Must be to lift to 15lbs * Must be able to stand for long periods of time * High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
* Excellent customer service skills * Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner * Westgate Resorts is a Smoke and Tobacco-Free workplace.
Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate * Required to pass a background check, drug test, and prove eligibility to work in the United States *Why Westgate?* * Comprehensive health benefits – medical, dental and vision * Paid Time Off (PTO) – vacation, sick, and personal * Paid Holidays * 401K with generous company match * Get access to your pay as you need it with our Daily Pay benefit * Family benefits including pregnancy, and parental leave and adoption assistance * Wellness Programs * Flexible Spending Accounts * Tuition Assistance * Military Leave * Team Member Loyalty Program * Employee Assistance Program (EAP) * Life, Disability, Accident, Critical Illness & Hospital Insurance * Pet Insurance * Exclusive discounts for Team Member (i.
e.
, hotels, cruise, resorts, restaurants, entertainment, etc.
) * Advancement & development opportunities * Community Involvement Programs Job Type: Full-time Pay: $17.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Free parking * Health insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Evening shift * Every weekend * Night shift * Overnight shift Work setting: * In-person Experience: * Front desk: 1 year (Preferred) * Night audit: 1 year (Preferred) Ability to Relocate: * Williamsburg, VA 23185: Relocate before starting work (Required) Work Location: In person