Summary:
Responsible for facilitating a positive guest experience through reservations, check-ins, concierge services, and check-outs.
Be an effective communications hub and coordinator for guest activities while visiting Wessex Hundred.
MUST have open availability (to include nights, weekends, and holidays)
Organizational Relationship
Report directly to the Hospitality Manager.
Duties and Responsibilities
Maintain hotel inventory and ensure guest reservations are in order
Answer guest inquiries by phone and email warmly and professionally
Make guest reservations for stays at Wedmore Place over the phone
Conduct pre-arrival calls and ensure that any special requests have been met/planned for and that any applicable charges are properly accounted for
Coordinate tours and tastings, restaurant reservations, massage appointments, or other additional services with the appropriate departments or contractors
Register guests upon arrival, following standard operating procedures
Accommodate guest requests (i.
e.
ice for room, fire in fireplace as weather permits, etc.
)
Respond to guest complaints promptly and professionally as directed by the Hospitality Manager
Check-out guests promptly, charging credit cards and handling cash payments
Complete closing paperwork per Company procedures, working with Finance and Administration to ensure accuracy
Assist with group bookings in collaboration with the Events Department and Hospitality manager
Be knowledgeable and comfortable in Front Desk software
Other tasks as may be necessary
Occupational Health and Safety
Ensure that the work environment is safe and without risks to the health and safety of all employees.
Immediately report any deficiencies to the Hospitality Manager and to the maintenance staff.
Comply with relevant workplace safety regulations.
Security
Ensure that the outside cameras are properly monitored
Ensure that the building is locked each night in accordance with Company policy
Monitor the presence and activities of outside personnel such as maintenance workers and delivery people
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