Customer Relations Associate

A Little About Us: Bowditch Ford’s performance in sales and service quality has been recognized at the highest levels of Ford Motor Company.
Earning the prestigious President’s Award for 25 years is a testimony to Bowditch’s commitment to quality and customer service.
Personal attention tailored to each individual is a hallmark of the Bowditch Ford experience.
This unique approach is a refreshing change from the one-size-fits-all mentality used by many other companies.
At Bowditch Ford each individual is valued.
Responsibilities: · Maintaining high customer retention, high customer satisfaction index, and monitoring customer feedback · Post visit follow up with sales and service customers to ensure excellent experiences and satisfaction · Be proactive, professional, and well-spoken when responding to phone and email inquires · Be able to collaborate and execute creative visions in line with corporate social media strategy and reputation management · Meet and exceed departmental goals · Direct customers to product information resources · Requirements: · Good verbal and written communication skills · Proficient with Microsoft Word, Excel, Outlook, and social media platforms · Time management and prioritization skills · Ability to multi-task · Self-motivated and goal-oriented · Must be willing to submit to a drug screen prior to employment · Must have a clean and valid driver’s license · Must possess or be able to obtain a sales license What We Offer: · 401K · Health Insurance · Dental Insurance · Short and Long Term Disability · Company paid life insurance · Paid holidays and vacation · Family owned and operated · Employee pricing on all parts, service, and vehicle purchases