EMERGENCY OPERATIONS COORDINATOR

JOB DESC RIPTION EMERGENCY OPERATIONS COORDINATOR FIRE DEPARTMENT NEWPORT NEWS, VA Human Resources Department GENERAL STATEMENT OF RESPONSIBILITIES Under general supervision, this position is responsible for coordinating and implementing the City’s emergency preparedness plans to include emergency sheltering, coordinating public education activities for the Division of Emergency Management, managing the Community Emergency Response Team (CERT) Program, and providing emergency first aid training opportunities for non- English speaking citizens.
The position will also assist in the Emergency Operations Center during emergency and disaster response activations.
Reports to the Deputy Coordinator of Emergency Management.
ESSENTIAL JOB FUNCTIONS Responsible for the effective supervision and administration of the division’s disaster preparedness and public education initiatives including budget preparation and monitoring, purchasing and financial transactions, performance management, volunteer coordination, prioritizing and assigning work and related activities; researches and applies for grants to fund new and existing programs on the federal, state, and local levels; implements and manages grant projects; compiles information and prepares a variety of reports, proposals, and presentations on various disaster preparedness, fire safety, emergency first aid, terrorism, and related topics; and analyzes statistical data.
Responsible for planning, training, logistics, and communications related to establishing emergency shelters throughout the City.
Prepares Mass Care Annex sheltering plans; maintains list of available shelter facilities; ensures preparedness to include monitoring and inventorying available shelter supplies and equipment, availability of communication networks, assessment of software and equipment, and that appropriate signage and shelter maps are available.
Tracks shelter information in WebEOC, collaborates with City Communications Department, and serves as Administrator in the City’s mass communication system to update and send emergency shelter activation messages as appropriate.
Develops and oversees the department’s Pet Shelter and Points of Distribution Operations during emergency activations.
Assists the Emergency Operations Center (EOC) during activations for emergencies or disasters and is subject to recall; provides emergency instructions to City employees; attends meetings, exercises, forums, and functions relating to emergency management as a representative of the City of Newport News.
Assists with the preparation of emergency management media briefings; works with the City’s Public Information offices in developing and providing appropriate public protective measures and information.
Writes standard operating procedures for pet sheltering, Community Emergency Response Team (CERT), points of distribution, and the use of electronic media in emergency management.
PC# 22199 Page 1 of 3 Revised: 09/01/2021 Develops, coordinates, recruits, trains, and establishes priorities for the (CERT) Program.
Presents and provides CERT Program awareness and training to local businesses, Newport News Public Schools, fire and City personnel, and the community at large.
Develops, coordinates, and oversees the public and private partnership program to engage local businesses in disaster preparedness, training, and response activities.
Designs, evaluates, and controls CERT and other emergency management exercises; prepares after-action reports and improvement action plans.
Creates and maintains an annual training calendar and three-year regional exercise plan with Peninsula partners.
Collaborates with the Commonwealth Catholic Charities, churches, and local organizations to develop and design specialized disaster preparedness, fire safety, and emergency first aid training to non-English speaking population in the region.
Performs other duties as assigned.
PERFORMANCE STANDARD Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City’s Values.
Employees are also expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE  Emergency Management - General knowledge of emergency management principles, practices, organizations and procedures.
General knowledge of local, regional, state and federal organizations and available resources and public safety approaches.
General knowledge of Continuity of Operations Planning (COOP), National Incident Management System (NIMS), Homeland Security Exercise Evaluation Program (HSEEP), Citizen Corps Program, Urban Area Security Initiative (UASI) Program, Emergency Management Assistance Compact (EMAC) and state reports to include Local Capability Assessment Report (LCAR), and Regional Hazard Mitigation Report.
 Training - Knowledge of the principles, techniques and methods of adult education and training to include methods for developing training outlines and programs.
Must have a thorough understanding of WebEOC.
 Customer Service - Knowledge of principles and processes for providing customer service.
This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.
REQUIRED SKILLS  Computer Skills — Utilizes personal computer applications to include word processing, spreadsheet, data management, presentation and related software.
 Judgment and Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters.
Considers the relative costs and benefits of potential actions to choose the most appropriate one.
 Time Management - Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
PC# 22199 Page 2 of 3 Revised: 09/01/2021 REQUIRED ABILITIES  Interpersonal Relationships – Ability to develop and maintains cooperative and professional relationships with employees, managers, representatives from other departments and organization.
 Communication – Ability to communicate complex and technical ideas and proposals effectively so others will understand to include preparation of presentations, reports, schedules, and documentation.
Ability to listen and understand information and ideas presented verbally and in writing.
 Financial Management - Ability to perform arithmetic, algebraic, and statistical applications to perform purchasing and financial transactions.
Ability to employ economic and accounting principles and practices in the analysis and reporting of budgeting data.
EDUCATION AND EXPERIENCE Requires a Bachelor’s Degree in Public Administration, Business Administration, Emergency Management or a related field and 5 years of related experience in emergency management, or an equivalent combination of education and experience.
ADDITIONAL REQUIREMENTS Requires an acceptable general background check to include a local and state criminal history check.
A valid driver’s license with an acceptable driving record.
Must possess certifications for National Incident Management Systems (NIMS) courses IS-100, 200, 300, 700, and 800, or equivalent certifications.
Must obtain IS-400 or equivalent certification within one year of employment in this position.
Emergency Management Institute (EMI) Professional Development Series and Advanced Professional Series certification is preferred.
This job is considered Essential Personnel and will be required to work during and following natural disasters and emergency situations.
PHYSICAL REQUIREMENTS  Requires the ability to exert light physical effort in sedentary to light work.
 Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
 Tasks may involve extended periods of time at keyboard or work station.
SENSORY REQUIREMENTS  Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
 Some tasks require the ability to communicate orally.
ENVIRONMENTAL EXPOSURES Essential functions are regularly performed without exposure to adverse environmental conditions.
PC# 22199 Page 3 of 3 Revised: 09/01/2021