ASSISTANT COMMONWEALTH ATTORNEY-OPERATION CEASEFIRE (GRANT FUNDED)

JOB DESCRIPTION RECORDS TECHNICIAN POLICE DEPARTMENT Human Resources Newport News, Virginia Department GENERAL STATEMENT OF RESPONSIBILITIES Under general supervision, this position assists the citizens and officers with crime reporting needs.
Reports to a Staff Supervisor or Police Captain.
ESSENTIAL JOB FUNCTIONS Performs administrative support work such as word processing, creating spreadsheets, data entry and retrieval, and functions that may require interpretation, judgment and determining appropriate processes to be used; reviews forms, data and other information to ensure accuracy and conformance to established procedures and policies.
Assists the citizens in taking reports, crime line reporting, and citizen information assistance; assists patrol officers, detectives, and warrant control with National Crime Information Center (NCIC) entries, hits and warrant information; compiles information from anonymous callers and forwards to appropriate areas; responds to inquiries from citizens as appropriate.
Performs data entry to include all traffic and criminal police summons and tickets, arrest records for all offenders, fingerprints, protective orders, wanted individuals, missing or stolen items, and sex offender acknowledgements from the State Police; gathers and updates paperwork for officers to serve parking ticket summonses; processes payments related to accident reports, garage sale permits, and Freedom of Information Act (FOIA) requests; and maintains files.
Performs other duties as assigned.
PERFORMANCE STANDARD Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City’s Values.
Employees are also expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE  Office Administration – Knowledge of office systems, practices, procedures and administration.
 Technology – Knowledge of general office equipment and personal computers to include word processing, spreadsheet, and related software.
 Customer Service — Considerable knowledge of principles and processes for providing customer service.
This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.
PC # 52617, 52735, 52736, 52737 Page 1 of 3 Revised: 09/01/2021 REQUIRED SKILLS  Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of administrative tasks with reasonable speed and accuracy.
 Interpersonal Relationships - Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.
 Time Management - Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology and estimated schedules.
REQUIRED ABILITIES  Judgment/Decision Making – Ability to use logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions.
 Communication – Excellent ability to communicate, listen to and understand directions, information, and ideas presented verbally and in writing, which may include the preparation of detailed reports including numerical information and statistics.
Ability to handle a variety of issues with tact and diplomacy and in a confidential manner.
 Accounting - Ability to perform arithmetic, algebraic, and statistical applications.
Ability to employ economic and accounting principles and practices in the analysis and reporting of data.
EDUCATION AND EXPERIENCE Requires a high school diploma or equivalent, with any combination of education, experience or training that equates to proven knowledge, skills and abilities (generally obtained through one year of work experience in an administrative or customer service role).
ADDITIONAL REQUIREMENTS Requires a comprehensive background investigation to include a local, state and federal criminal history check; sex offender registry and credit check.
Required to obtain and maintain NCIC/VCIN level certification as a condition of employment.
PHYSICAL REQUIREMENTS  Requires the ability to exert light physical effort in sedentary to light work.
 Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
 Tasks may involve extended periods of time at keyboard or work station.
SENSORY REQUIREMENTS  Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
 Some tasks require the ability to communicate orally.
PC # 52617, 52735, 52736, 52737 Page 2 of 3 Revised: 09/01/2021 ENVIRONMENTAL EXPOSURES Essential functions are regularly performed without exposure to adverse environmental conditions.
PC # 52617, 52735, 52736, 52737 Page 3 of 3 Revised: 09/01/2021