Financial Aid Assistant

Position Information Present Position Number 01384W Role Code Title Admin & Office Specialist II Position Title Financial Aid Assistant Unit Mission Statement The Financial Aid Office administers a comprehensive $150M aid program that helps undergraduate and graduate/professional students fund the cost of their educations.
Assistance is provided in the form of grants, scholarships, student employment, and loans.
Office staff perform their functions in a way that is sensitive and responsive to students and their families, meets the needs of other university offices (such as Admission and the Bursar), and is compliant with university, state, federal, and private regulations governing the aid programs.
Position Summary The Financial Aid Assistant position provides a high level of customer service and is the first line of communication with both current and prospective students and their families.
Responsibilities include but are not limited to: Assists with document review and processing.
Supports financial aid operations by providing excellent customer service at the front desk.
Resolves first-line issues in the financial aid process.
Advises students and families through the financial aid process.
Responds to emails and phone calls regarding policies and procedures.
Provides administrative support including processing financial aid applications and documents, sorting incoming mail, and assisting the financial aid office in other duties as needed.
Required Qualifications High school diploma or equivalent.
Prior administrative experience working in a customer service setting.
Strong interpersonal and communication skills with a strong customer service orientation.
Ability to communicate effectively with a variety of internal and external customers to resolve problems, respond to inquiries, and obtain and disseminate information.
The ability to understand the importance of confidentiality, use resourcefulness, diplomacy and project professionalism in all aspects of responsibilities.
The ability to understand and appropriately apply federal, state, and institutional financial aid policies.
Strong organizational skills with the ability to handle multiple priorities with competing deadlines.
Strong public relations skills, and proven ability to work under pressure while maintaining a positive attitude.
Proficiency in MS Office Suite including MS Word, Excel, and Outlook – calendar management.
Preferred Qualifications Associate’s degree or the equivalent combination of education, training, and experience.
Previous experience in a higher education setting (especially in a financial aid office).
Prior experience with Banner software or other higher education database system.
Familiarity and or knowledge of quality management and/or document control.
Advertised Pay Range University Salary Range U03 Department 3F3100 Financial Aid Office Location William & Mary Is the position remote work eligible? Not eligible Remote Work Disclaimer Remote work eligibility is not guaranteed and is subject to approval.
Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers.
Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.
Job Open Date 11/22/2023 Review Begin Date 12/11/2023 Job Close Date 12/10/2023 Open Until Filled No Employment Category Full Time Operational FLSA Non-Exempt Position Term 12 Month - Continuing Special Application Instructions Conditions of Employment This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act.
This position may be subject to overtime during high peak times, etc.
as directed and approved by the supervisor.
Some nights, weekends, and holiday hours may be required, especially during the Admission recruitment time frame but no more than a few times per quarter.
(Weekend hours are for special events only, such as Admitted Student Day).
EEO Statement William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university.
The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.
Background Check Statement William & Mary is committed to providing a safe campus community.
W&M conducts background investigations for applicants being considered for employment.
Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
Benefits Summary Statement William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).
Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule.
All employees have access to fitness facilities on campus.
Staff members also have access to the university libraries, and much more.
To learn more, go to: https://www.
wm.
edu/offices/uhr/benefits/index.
php?type=none